Refund policy

Last updated: October 31, 2026

30-day returns

You can return most items within 30 days of delivery if they are unused and in their original packaging.

How to start a return

Email ventas@norvextoolsgroup.com with your order number and the item you want to return. We will reply with return instructions and the return address. Items sent back without first contacting us may not be accepted.

Return shipping

If you change your mind, the cost of return shipping is your responsibility. If the item arrived damaged, defective or is not what you ordered, we cover the cost.

Damaged, defective or wrong items

Please inspect your order when it arrives. If something is damaged, defective or wrong, email us within 7 days of delivery with your order number and photos of the item and the packaging. We will send a replacement or issue a full refund. In many cases you will not need to send the item back.

Items that cannot be returned

Items that have been installed or used, including filters and filter cartridges, can be returned only if they are defective.

Cancellations

You can cancel your order for a full refund before it ships. Email us as soon as possible with your order number.

Refunds

Once your return is received and inspected, or your claim is approved, we will refund the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.