Shipping policy

Last updated: October 31, 2026

Where we ship

We currently ship to addresses in the United States only.

Shipping cost

Shipping is free on every order, with no minimum. The price you see at checkout is the price you pay for the item and its delivery.

Processing time

Orders are usually prepared and handed to the carrier within 1–3 business days (Monday to Friday, excluding US holidays).

Delivery time

After your order ships, most orders arrive within 5–11 business days; some can take up to 3 weeks, depending on the product and the carrier route. Our products ship from our fulfillment partners’ warehouses, and most of them are located outside the United States.

Tracking

When your order ships, we send you an email with tracking information when it is available. Tracking updates can take 24–72 hours to appear. You can also check your order status by signing in to your account.

Delays and lost packages

If your order has not arrived within 30 days of shipping, or tracking has not updated for 10 days, contact us at ventas@norvextoolsgroup.com with your order number. We will investigate with the carrier and, if the package is confirmed lost, we will send a replacement or issue a full refund.